TMU Customers – Water Meter Read Calculation

TMU Customer’s

We want to inform you of an error that impacted a limited number of customers who had new water meters installed in our service area. Specifically, some meters were programmed to record usage in hundred-gallon units rather than thousand-gallon units, which in some cases resulted in higher usage readings and billing overages.

What You Need to Know:

-All accounts are being reviewed and adjusted prior to any billing due date.

-Credits and corrections are being applied in real time and will reflect accurately before any automatic payments (auto-drafts) are processed.

-There is no action required on your part at this time.

If you have any questions about your account or would like more information about the adjustments, please contact our customer service team at info@trempealeauwi.gov . Email is the most ideal way to contact us so that our staff can efficiently track and follow up on each account as comments come in.

We apologize for the inconvenience and appreciate your understanding as we work through this issue.